Read carefully the conditions of purchase, the shipping policy and the protocol to make returns before making a purchase in the online store.

Pricing policy

All the prices that appear in https://hyclothing.es are definitive and carry 21% VAT included.

Promotional or discounted products will be clearly indicated.

Hydroponic reserves the right to modify the price of any product without prior notice.

All prices are expressed in euros.

Customers from EU countries can not place orders excluding the tax on products. The elimination of taxes specific to each country is the responsibility of the client and it is not Hydroponic‘s responsibility to eliminate them.

The possible customs expenses have to be faced by the client. The price of the items is charged at the time of placing the order.

Terms and Conditions

Terms and Conditions that govern sales at https://hyclothing.es.

Recognition and acceptance of the conditions of use

Garba Maroubra S.L, with address in c / Foneria, 26 of Mataró (Barcelona) and NIF B-62653506 is the owner of the service https://hyclothing.es, with URL https://hyclothing.es. The service that Hydroponic offers to the buyer (hereinafter “User”) under the terms and conditions of this Agreement Terms and Conditions of service https://hyclothing.es and in accordance with the operating rules and regulations published by Hydroponic . The present document supposes the complete agreement between the User and Hydroponic.

This legal notice and information regulates the use of the online store service that the Owner makes available to Internet users.

Service description

The services provided by Hydroponic are selling products over the Internet. Hydroponic makes available to the User the free Web service for information and as a virtual showcase for its products. The prices of the products are fixed in each article and are visible before the acquisition of the product from our service.

Hydroponic puts a customer service phone number for any questions or inquiries: 931 277 324 (Monday to Friday from 11 am to 3 pm).

Shipping costs

Hydroponic ships to all countries of the European Union, America, Asia, Africa and Oceania. Shipments will be made through a private company for the Peninsula and the Europe 1 zone. For the rest of the countries the Postal Service will be used.

Delivery deadlines

  • Peninsula and Balearic Islands: The delivery time will be 24-72 working hours from the reception of the order.
  • Canary Islands, Ceuta and Melilla 5 working days from the reception of the order.
  • European Union: The delivery time 24-72 working hours from the reception of the order.
  • Rest of the world: The delivery time will be between 7-15 working days.

The delivery times are indicated in Terms and conditions of http: //hyclothing.es.Hydroponic has the obligation to guarantee that the order is delivered within the established days. Errors in delivery and delays due to acts of force majeure are not Hydroponic‘s responsibility. The result of external influences give Hydroponic the right to a delivery delay or to cancel the incomplete parts of the orders. Acts of force majeure include strikes, blockades, import and export restrictions and other national interventions.

If the delivery to a customer is not possible, because the customer is not located at the delivery address within the delivery period or if the address was incorrect, the customer must defray the expenses of the failed delivery.

The responsibility is also in the hands of the customer if there is a delay in delivery caused by not being present at the time of delivery.

Shipping costs

The shipping cost varies according to the country of destination, then we show a table detailing the amounts by country and indicating the delivery time and shipping method used.

Destination Up to 30 € Up to 75 € Up to 75 € Delivery
España FREE FREE FREE 24h/72h
Baleares FREE FREE FREE 24h/72h
Andorra 5 € 5 € 5€ 5 days
Islas Canarias 5 € 5 € 5 € 5 days
Ceuta & Melilla 5 € 5 € 5 € 5 days
Europe 1 * 5 € 5 € 5 € 5 days
Europe 2 ** 10€ 10 € 12 € 5 days
Rest of world 70 € 80 € 90 € 25 days


* Countries Europe 1

Austria, Belgium, Bulgaria, Denmark, Slovakia, Slovenia, Estonia, Greece, Holland, Hungary, England (Man Island, Chanael Island), Latvia, Lithuania, Estonia, Luxembourg, Poland, Croatia, Serbia, Macedonia, Bosnia-Hercegovina, Rep Czech, Romania, Sweden, Switzerland, France, Italy, Portugal, Germany, Denmark.

** Countries Europe 2
Ireland, Finland, Norway, Russia, Byelorussia, Ukraine, Moldova, Portugal (Azores and Madeira), Malta, France (Corsica), Italy (Sardinia-Sicily).

Prices do not include VAT.

Payment methods

You can pay by credit card, through the secure servers of our La Caixa payment gateway. This payment system is 100% secure, and at no time will Hydroponic know or store the data of your card.

The accepted cards are: Visa and Master Card.

You can only pay with secure credit cards, to avoid possible risks or fraud. Secured cards have some type of security codes associated with them and, when payment is finalized, you will be transferred to your bank’s page, where you must enter these keys.

If you do not have a secure card to make online payments, you simply have to contact your bank and they will provide you with the necessary information and passwords.

Warranty

  • The warranty period covers 2 years and begins the day the customer accepts the product.
  • The warranty is not valid against normal wear and tear caused by the daily use of a product.
  • It also does not cover the misuse that could have been given to the product.
  • In the event that a product is defective or damaged, Hydroponic will repair or provide a replacement product. If Hydroponic is not able to correct the problem or provide a replacement in a reasonable time, the customer is entitled to a refund of the amount.

Hydroponic will be responsible for the shipping costs of defective products.

Cancellations

All offers are valid while stocks last. Hydroponic has the right to cancel an order from a customer. In this case, the client will be informed in due time that the product he ordered can not be delivered. The money paid will be returned to you within 15 days after cancellation or may be used for other products, if this is the client’s wish.

A customer can not cancel a purchase once he has made it. If you can request the change of it before sending. All notifications must be made through the customer service phone number or email e-shop@hyclothing.es.

Return policy

All items can be exchanged within 7 working days of receipt of the order (according to article 44 of Law 7/1996, of January 15 of Retail Trade Regulation modified by Law 47/2002, of 19 December.). It will be enough to communicate it by e-mail within the deadline.

Terms and Conditions on returns

The products that are going to be returned must be in the same condition in which they were sent. They must keep the original packaging and labels, etc.

For reasons of hygiene, returns of underwear and swimwear will not be accepted.

All returns will be exchanged for other products or vouchers. In no case will return the amount of the item except for tare or error in the shipment and provided that the requested garment can not be sent.

The vouchers do not have expiration.

The shipping costs in the return will be borne by the customer. In the event that the return is due to an error on our part, or to a manufacturing defect, Hyclothing.es/shop will be responsible for the shipping costs in the return.

How to make a Return

To make a refund, you have to contact our customer service through the email address e-shop@hyclothing.es or phone 931 277 324 (Monday to Friday from 11am to 3pm).

You must indicate, order number to be able to manage your return.

No refund will be accepted without having previously been accepted by our customer service.

Privacy Policy

The User declares that he / she fully accepts the Data Privacy Policy of the service offered by Hydroponic.

Privacy

For us, your security and privacy are a priority, therefore, during the purchase process at https://hyclothing.es will be necessary to provide us with some personal information, to be able to make the delivery of your order. These data will not be sold to third parties and will remain stored in a secure way in our database. All data may be modified or deleted from our database by users. For this, you will only have to send an email requesting it to e-shop@hyclothing.es. To improve our service, the system uses Cookies. Cookies are small files that are stored temporarily on your computer and allow you to obtain information about the user (items in the basket, preferences, etc.). This system is used by countless pages on the Internet and does not constitute any risk for your equipment or for your personal information.

Security

  • All purchases are completely safe, thanks to the payment gateway of La Caixa.
  • All confidential data entered by the client pass through secure servers and an SSL transmission system.
  • The introduction of credit card data is performed on the maximum security servers of payment gateway service providers.
  • Hydroponic at no time knows, stores or has access to the data of the credit cards of the clients.
  • Hydroponic will never request by any means information about your account or your credit cards.

In case you have any doubt or mistrust, you can call customer service.

Modifications in the service

The User accepts that the Hydroponic may, when it deems appropriate, make corrections, improvements or modifications to the Information or Services, without giving rise to any right or claim to any compensation, or implying any acknowledgment of liability.

Modifications to conditions

For the same reasons mentioned above, the Owner reserves the right to modify or discontinue the Service https://hyclothing.es in whole or in part, having mediated or not notified the User, Hydroponic will not be liable to the user or to third parties .

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